Professional telephone switchboard, a necessity for businesses

The telephone reception of a company must be particularly careful. The first contact an interlocutor has with a company is often made by telephone. By offering a professional telephone reception, you will put all the odds on your side to convince new prospects, retain customers, and build long-term partnerships.

Conversely, a neglected telephone reception can be very dissuasive and be considered as a lack of professionalism in the company. Prospects will not hesitate to see the competition. It can for example be very annoying and unacceptable to come across a saturated switchboard or a voice mail system to qualify a request and redirect the call.

For the development of a business, the establishment of a professional switchboard is essential .

Establishment of a professional switchboard 

For the image of the company, it is important that the telephone reception is managed by professional switchboard operators. Indeed, this job requires real skills and aptitudes (good speech, mastery of expressions of politeness, reformulation of requests for management of difficult or overly talkative customers, behavioral skills (for example smiling), possible mastery of English, etc.).

It is important that the switchboard operator is managed by one or more people who are responsible for it and not in parallel with other activities. Indeed, on the one hand, the person will not be able to be permanently available and on the other hand, he will be less productive in his activities.

In addition, the infrastructure put in place must allow all calls to be managed regardless of the number, without waiting. This requires perfect organization.

Professional external telephone switchboard

ALLO Phone Communication is an expert in outsourced call management and offers an outsourced switchboard replacement service either as a complement to your internal switchboard service or as a replacement.

Outsourcing of incoming call management is the best solution for a professional switchboard. In fact, calls will be handled by professional switchboard operators.  

In addition, thanks to an excellent distribution of calls between operators, all calls will receive an almost immediate response (less than 3 rings) over a wider time range than conventional office openings. The switchboard operators will respond on your behalf or on behalf of your company and, thanks to a wide choice of options, you will be able to benefit from a fully personalized switchboard service. Your instructions will be followed in real time and can be modified at any time.

Outsourcing, an economical solution for a professional switchboard

Outsourcing part or all of the next generation switchboard is a wise choice from an economic point of view. Indeed, if the switchboard is managed internally, this requires the establishment of an infrastructure to the detriment of the space dedicated to other activities or to customers. In addition, it will be necessary to assume the salary costs even when the calls are few and find a solution during the absence of a switchboard operator, during periods of leave. Outsourcing is a much more flexible solution that will adapt to the volume of calls. It is possible to entrust the switchboard operator on a regular or ad hoc basis to ALLO Phone Communication.